Absence Management Consulting

Stay Ahead of Leave Complexity

The leave landscape is constantly evolving. Centro’s Absence Consulting Team gives brokers the strategy, compliance expertise, and client-ready solutions to stay ahead of it.

25 min

saved per leave case with integrated leave management

86%

of employees call non-medical benefits a “must-have”

81%

employer satisfaction with integrated leave tech solutions

1 in 5

employers currently use an outsourced or tech-based leave solution

What Sets Our Absence Practice Apart

Most brokers rely on carriers to explain their own capabilities. Centro changes that — we bring independent, data-driven insight so you can advise clients with confidence.

Independent, Carrier-Agnostic Expertise

We don’t represent any single carrier. Our team evaluates the full market — carriers, TPAs, and software platforms — so our recommendations are always driven by what’s best for your client, not a preferred relationship.

Front-Loaded Discovery. Fewer Surprises.

Too much discovery happens at implementation. Centro surfaces the right questions early — carrier capabilities, compliance gaps, and program fit — so your clients don’t encounter issues after the ink is dry.

A True Extension of Your Team

Our absence consultants work alongside your producers, not just behind the scenes. From RFP support to implementation milestone check-ins, we’re embedded in the process wherever you need us.

Leave Administration Outsourcing Insights & Capabilities

Market Insight, Landscape & Capabilities

Centro’s Absence Consulting Team brings deep industry expertise across the full spectrum of leave administration models — from carrier solutions to TPA and software platforms. Whether your clients need insourcing, co-sourcing, or fully outsourced support, we provide insights and guidance to align with client needs.

Best Practice Recommendations & Benchmarking

Benchmarking Data & Best Practice Guidance

Leave management is a cornerstone of a well-rounded benefits strategy. Centro reviews your clients’ leave offerings and compliance risks against industry benchmarking data to deliver best practice recommendations that are practical, compliant, and built around the unique needs of each employer and their workforce.

Ongoing Education and Compliance Updates

Education, Training & Regulatory Updates

Leave legislation never stands still — and staying current on state and federal legislative developments while managing a full benefits portfolio is no small task. Our team monitors regulatory shifts so you don’t have to, delivering ongoing educational training, compliance refreshers, and timely updates that keep your team informed and your clients confident.

Book of Business Consultation and Key Case Support

Consultation & Key Case Support

Centro works alongside you to evaluate leave management opportunities across your books. From high-level program reviews to targeted support on complex individual cases, our team helps you uncover leave program gaps, strengthen client relationships, and deliver hands-on consultation to deliver exceptional outcomes at every level.

How It Works

Engaging Centro’s Absence COE is straightforward. Here’s what to expect from first contact to ongoing support.

Share your client's situation — size, current leave program, pain points, and goals. No intake form required; a quick conversation works.

Our team reviews the client's needs against carrier capabilities, compliance requirements, and benchmarking data to build a clear picture.

We deliver a clear, client-ready recommendation — whether that's a carrier match, program redesign, or compliance action plan.

We stay engaged through implementation, check-ins, and legislative updates so your client relationship stays strong long after the sale.

Centro’s absence team caught a PFML compliance gap we had no idea existed. They came in, reviewed our client’s program, and gave us a clear action plan before renewal. That kind of support is invaluable.

Regional Benefits Broker, Mid-Atlantic Region

We used to rely on carriers to explain their own capabilities. Centro changed that entirely. Now we walk into every leave conversation with confidence and real data to back up our recommendations.

Employee Benefits Consultant, National Practice

Your Absence Consulting Team

Our specialists bring dedicated expertise in leave administration, carrier performance, and compliance to support your team and your clients.

Jason Petsche

National Director, Absence Consulting

Connect With Jason

Sarah Hipp

Absence Management Consultant

Connect With Sarah

Ready to strengthen your absence strategy?

Contact Us

LEGAL DISCLAIMER

Centro Benefits Research does not provide legal advice, and the information presented should not be construed as such. All content is intended for general informational purposes only and may not reflect current legal developments. PFML state status information is subject to change and should be independently verified. You should consult with qualified legal counsel to ensure that your organization’s policies, procedures, and practices comply with applicable laws and regulations.