UX Designer Lead

With the tremendous growth in our business and increasing demand for our services, we are expanding the team and seeking a UX Designer Lead to join our Product Team. In this role, you will collaborate with Product Owners, Engineering and Business Teams to help shape the vision and the feature functionality for the new digital platform connecting multiple stakeholders and partners in the process of creating and delivering employee benefits for thousands of small employers and millions of working Americans. Our platform will be used by employee benefits consultants and brokers, insurance carriers, and other service providers to deliver a modern digital and connected experience to all.

This is a new role with a newly created team of digital product and technology enthusiasts on a mission to solve big problems. You will work with a high degree of autonomy collaborating with like-minded teammates building software from the ground up.

If you are a brave and tenacious team player with a passion for innovation, problem-solving, challenging the status quo, and always looking for a better way of doing things, you will love working here.

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Major Responsibilities

  • Partner closely with Product and Engineering to distill complex problems and propose simple, elegant design solutions
  • Design impactful User Interfaces, clever and effective interaction patterns which help establish digital process familiarity
  • Research, define and maintain user personas, user mental models, and user journey maps
  • Develop and maintain design principles, style guide and pattern library to be used in all design, prototyping, and front-end engineering functions
  • Translate from sketch to specs complex business workflows into user flows, wireframes, interaction models, hi-fi user interface prototypes, and engineering ready delivery assets following the Agile development process.
  • Be the customer advocate to drive relentless focus on the user and their desires, thinking, constraints, opportunities.
  • Plan appropriate type and execute necessary customer research including: Concept, Heuristic, Usability, A/B Testing
  • Using design thinking techniques collaborate across various stakeholders to influence strategy and roadmap
  • Constantly improve technical acumen to maintain awareness of current and emerging front-end code capabilities and constraints across all standards to ensure technical business needs are met while maintaining a strong focus on the user experience
The Ideal Candidate Will Have:
  • Hands on Designer Experience with solid technical background
  • 4 years of demonstrated experience solving complex design problems for Web or software solutions for data intensive and transaction-oriented applications
  • Deep understanding of Design principles and their application
  • Very strong data visualization skills
  • Experience in direct, hands-on collaboration with developers, business analysts, product managers
  • Expertise in defining and implementing user experience design and brand guidelines
  • Ability to present design ideas clearly and effectively to help stakeholders make decisions.
  • Understanding and hands on experience with UX research methodologies and ability to execute them if needed.
  • Experience in conceptual development and rapid creative prototyping as well as tactical UI design and implementation
  • Solid experience with all phases of UX process: sketching, wireframing, prototyping, site mapping, user journey mapping, user flows, user testing
  • Working experience with Figma, Sketch, Adobe CS, and InVision
  • Practical understanding of the latest technologies used to build rich web, desktop, and mobile apps (HTML5, CSS, JavaScript, React, APIs)
  • Extremely high attention to detail in planning, managing, producing, and polishing design deliverables
  • Outstanding communication, presentation, and leadership skills
  • Ability to prioritize effectively
  • Excellent organizational and time management skills
  • Enjoys being part of a small team with a big mission
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Centro Benefits Research is an employee benefits service organization providing research, analysis, and process facilitation for employee benefits consultants and insurance carriers. Insurance is complicated and often painful for those who deal with processes that have not kept pace with advancements in digital technology. Our mission at Centro is to bring modern technology to a legacy insurance process and help all stakeholders in the system work more efficiently. The greater purpose? Bringing a modern customer experience and peace of mind to millions of working Americans who depend on their financial protection through health insurance and employee benefits at work.

In February 2020 our small team joined OneDigital, the nation’s leading health, retirement/wealth, and HR advisory firms focused on empowering business growth for employers of all sizes. This move to join OneDigital will help us realize the full potential of our mission, and our near-term vision to stand up a ground-breaking digital platform that helps reimagine how employee benefits are managed. The work we are involved in right now will effectively modernize and digitize the entire benefits experience in the way that today’s consumer expects.